You can delete your Kinlynk account and its associated personal information at any time. This page explains what gets deleted, what may need to be retained, how long the process takes, and the two ways to submit a deletion request.
1. Two ways to request deletion
You have two equivalent options. Pick whichever is easier for you:
- Inside the Kinlynk app (fastest). Sign in, open Profile → Delete account, and confirm. Your account and associated personal data are deleted immediately — no email, phone call, or extra steps required.
- By email, without installing anything. Send an email to speak2vb@gmail.com with the subject line “Kinlynk account deletion request” and include the email address you use to sign in to Kinlynk. Click the address to open a pre-filled message in your email client.
2. What data is deleted
When your deletion request is processed, we remove the following personal information from our systems:
- your account (email address, authentication credentials, and user ID);
- your profile (display name, avatar, and preferences);
- your location history and current shared location;
- your saved places, geofence radii, and arrival or leaving event history;
- your family group memberships and any family groups you own (deleting an owned group removes it for all of its members);
- your push notification subscriptions and any diagnostic identifiers linked to your account.
3. What may need to be retained
Some limited information may need to be retained after deletion where required for legitimate operational or legal reasons. Retained data is de-identified from your account wherever practical and is not used to recontact you:
- records required for security, fraud prevention, and abuse investigation;
- records required for legal compliance, tax, or dispute resolution;
- routine encrypted backups, which are rotated on a fixed schedule and then overwritten;
- aggregated, anonymised operational metrics that cannot be linked back to your identity.
4. How long deletion takes
In-app deletion is immediate: your account and live personal data are removed as soon as you confirm. For email requests, we aim to acknowledge within two business days and complete the deletion of live account data within thirty days. Deletion from routine encrypted backups happens automatically as backups age out on their retention schedule.
5. Effect of deletion
Once your account is deleted, you can no longer sign in to Kinlynk with that email address. Any family groups you own are also removed, and other members lose access to those groups. If you later want to use Kinlynk again, you are welcome to create a new account with the same or a different email address.
6. Questions
If you have questions before or after submitting a deletion request, contact speak2vb@gmail.com. We will respond within a reasonable time and take your privacy seriously.